Rezo automatically classifies customer tickets and routes them to the right agent, increasing agent capacity to address more tickets.
Rezo automatically respond to repetitive queries, unlocking valuable agent time to address difficult issues.
Rezo suggests appropriate templates, so agents no longer have to draft responses or search through various templates.
Rezo identifies unhappy customers who are likely to attrite giving lead-time to act.
Rezo generates satisfaction score that could be benchmarked against the company’s goals.
Rezo streamline customer tickets across multiple channels.