AI-Powered Customer Service

Fusion of Human and Artificial Intelligence for faster customer resolutions

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Features


Reduce Average Handling Time (AHT)

Rezo automatically classifies customer tickets and routes them to the right agent, increasing agent capacity to address more tickets.

Automate Repetitive Queries

Rezo automatically respond to repetitive queries, unlocking valuable agent time to address difficult issues.

Automated Templates

Rezo suggests appropriate templates, so agents no longer have to draft responses or search through various templates.

Reduce Attrition

Rezo identifies unhappy customers who are likely to attrite giving lead-time to act.

Satisfaction Score

Rezo generates satisfaction score that could be benchmarked against the company’s goals.

Multi-channel support

Rezo streamline customer tickets across multiple channels.

Testimonials

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